Frequently Asked Questions

Nearshore staffing is the practice of hiring remote professionals from nearby countries that share your time zone, typically Latin America for US companies. Unlike offshore outsourcing such as India or the Philippines, nearshore talent works in the same or similar working hours as your team, so you talk in real time instead of waiting overnight for a reply. Remote Hero specializes in nearshore staffing from Latin America, connecting US businesses with pre-vetted English-fluent professionals at 50-70% less than domestic hiring costs.

A traditional recruiter finds candidates for local, in-house roles. A nearshore staffing agency like Remote Hero finds and places pre-vetted remote professionals from Latin America, handles sourcing and screening, and often supports ongoing compliance with international employment. We deliver first candidates in 2-4 weeks and offer a 30-day replacement guarantee, something traditional recruiters rarely provide for remote international hires.

Usually because of one specific model. Cheapest labor, highest billing, high turnover is a model built on churn, and the client eats the cost of it every time. The worker leaves within a few months because the pay does not justify the work, the agency supplies a replacement at the same rate, and the cycle repeats. The agency is fine either way, and you are the one paying to onboard three people. That is a problem with particular agencies rather than with the idea of using one.

Five questions surface how an agency really works, whichever region you are considering. How much of my rate reaches the worker? What is your average placement tenure, which is a different question from how fast you fill a role? What happens when a placement does not work out, for how long, and at what price? Do you ever turn clients away? And will you tell me if this role is a bad fit? An agency that has never talked a prospect out of a hire is selling headcount rather than outcomes.

We source talent from across Latin America and the Caribbean, including Colombia, Mexico, Argentina, Chile and Costa Rica. All candidates are pre-vetted for English proficiency, technical skills, and cultural alignment with US business environments.

We have a rigorous vetting process that includes skills assessment, English proficiency evaluation, background checks, and cultural fit interviews. Only the top candidates make it to our talent pool, ensuring quality and reliability for our clients.

No, and an agency that promises it is selling you turnover. A great hire in Latin America still expects to be paid like a professional. The 50-70% savings are real, but they come from a lower cost of living rather than from underpaying anyone, and a worker paid the bare minimum leaves within a few months.

We offer two primary service models: Recruitment Process Outsourcing (RPO) and Direct Hire & Placement. RPO is a monthly subscription where we handle the entire recruitment process and payroll. Direct Hire involves a one-time flat fee of 25% of the first-year annual salary with a 30-day replacement guarantee.

Most clients receive their first qualified candidates within 2-4 weeks, and we often move much faster than that. Highly specialized roles can take longer. We prioritize quality matches over speed to ensure long-term success.

We offer a replacement guarantee for both service models. For RPO, we provide replacements as needed. For Direct Hire & Placement, we offer a 30-day replacement guarantee if the placement doesn't work out.

For RPO services, we invoice monthly for the talent's salary plus our service fee. For Direct Hire, payment is due upon successful placement. We accept various payment methods and provide detailed invoices for all transactions.

Yes. If a placement is working and you want that person on your own payroll, we offer a buyout that transitions them into a direct employee of your company. Many clients start on the contractor model precisely because it keeps that option open at lower commitment.

Expect about a two-week ramp-up. The company owns that part: training, context, clear expectations, access to the right systems and consistent communication. Hiring a strong person and expecting full speed within days is the most common mistake we see on a first Latin America hire.

Typical monthly ranges: virtual assistants, customer service representatives and administrative assistants from $1,500 to $2,000; executive assistants, sales representatives, marketing specialists and designers from $1,800 to $2,500; project managers from $2,000 to $3,000; developers from $1,800 to $3,000; and artificial intelligence or automation specialists from $2,000 to $3,500 and up. The figure depends on seniority, specialization and what you need the person to own.

Getting started is easy! You can schedule a discovery call with our team, fill out our contact form, or reach out via email or phone. We'll discuss your requirements, provide recommendations, and guide you through our process.

Latin America offers the ideal combination of time zone alignment, English proficiency, cultural compatibility, and cost savings for US companies. Countries like Colombia, Mexico, Argentina, Chile, and Costa Rica produce highly skilled professionals across tech, marketing, operations, and customer support, all working in US business hours. Remote Hero's nearshore model means no 10 to 13 hour time difference and no waiting overnight for an answer.

It depends far more on the agency than on the model. A good agency saves you the sourcing, the screening, and the cost of a hire that does not work out. A bad one wins your business on the lowest hourly rate, pays the worker as little as it can, and sends a replacement every few months while you pay to onboard each one. Before you judge the model, ask the agency how much of your rate reaches the worker and how long their placements usually stay.

Either by keeping a margin between what the client pays and what the worker earns, or by charging a one-time placement fee. Both are normal. Remote Hero charges a flat 25% of first-year salary for direct hire, and for RPO a monthly fee covering the salary plus our service fee. What matters is whether an agency will tell you the split. A reasonable margin is a normal part of the business and nobody should be shy about the number, so evasiveness is the signal rather than the number itself.

Remote Hero is a nearshore staffing agency that connects businesses with top-tier remote professionals from Latin America and the Caribbean. We specialize in providing high-quality talent at 50-70% lower costs compared to US-based hires.

We support a wide range of roles including software development, design, marketing, customer support, virtual assistance, project management, finance, and more. Whether you need technical or non-technical professionals, we can find the right match for your requirements.

Everyone we place speaks excellent English, better than plenty of people in the United States. They have the same skillsets and capacity as a local hire, sometimes better. They just happen to live somewhere with a lower cost of living, so they can offer their services at a more affordable rate. Every candidate is screened for spoken and written English before we introduce them to a client.

Yes. We vet every client to make sure they treat workers with respect and dignity, because a placement only lasts if both sides want it to. We also offer free consultations to work out whether a role is even a good fit before anyone signs anything, and we will tell you when the honest answer is that nearshore is not what your role needs.

Businesses typically save 50-70% on employment costs when hiring through Remote Hero compared to US-based talent. The exact savings depend on the role, experience level, and region. We offer transparent pricing and cost calculators to help you understand potential savings.

For RPO services, you pay a monthly fee that covers the talent's salary plus our service fee. For Direct Hire & Placement, you pay a one-time flat fee of 25% of the first-year annual salary. All pricing is transparent with no hidden fees.

Yes, we can accommodate various working arrangements including full-time, part-time, and project-based work. We'll match you with talent that fits your specific requirements and schedule needs.

With Remote Hero. You sign one Master Services Agreement with us, we engage and pay the professional, and they work directly with you as part of your team. They stay a contractor through Remote Hero rather than becoming an employee of an employer of record, and that structure is the same whichever country they work from.

We stay involved. If there is a communication problem or a misunderstanding on either side, we step in and mediate rather than leaving you and the contractor to resolve it alone. Clients who previously hired directly tell us this is the part they were missing.

Because of where the money goes. Some firms pay the worker a small fraction of what they charge the client and keep a very large margin. We pay contractors what their talent and experience are worth and keep a smaller margin, because our model is built on long-term successful placements rather than on turnover. A cheaper monthly invoice that produces a new person every few months costs you more, and you pay to onboard each one.

We serve a wide range of industries including technology, healthcare, finance, education, e-commerce, and more. Our talent pool is diverse, allowing us to match professionals across various sectors and specializations.