Hire a Bilingual Intake Specialist from Latin America
We place bilingual intake specialists at $1,500 to $2,000 a month, full time. The comparable US hire runs $47,500 to $52,000 a year before employer taxes. For a firm that loses Spanish-speaking callers because nobody picks up in Spanish, this is usually the highest-return hire on the list.
Intake is not reception. The person is the first human a distressed caller speaks to, and whether that call becomes a client is largely decided in the first two minutes. This page covers what the role runs, how to screen for it, and what it costs.
What an intake specialist handles
- Answering new inquiry calls live in English or Spanish, including the ones that arrive at 7pm or on Saturday.
- Running your intake script: qualifying the matter, capturing the facts, and knowing which answers end the call politely.
- Logging everything in your case management or customer relationship system while the call is happening, not afterwards.
- Scheduling consultations and confirming them, which is where most booked appointments quietly disappear.
- Chasing the leads that went quiet, and the documents a signed client still has not sent.
What it costs against a US hire
What we actually place this role at: $1,500 to $2,000 a month, full time.
The table below is our salary benchmark for the role, used across the salary guide and the calculators. Intake sits in the customer support band. Legal or medical intake experience places at the upper end of it.
Customer Support Representative
- US salary
- $47,500
- Through Remote Hero
- $21,600
- You save
- $25,900
Live Chat Agent
- US salary
- $42,000
- Through Remote Hero
- $21,600
- You save
- $20,400
Booking Support Specialist
- US salary
- $52,000
- Through Remote Hero
- $22,800
- You save
- $29,200
Help Desk Specialist
- US salary
- $52,000
- Through Remote Hero
- $24,000
- You save
- $28,000
Administrative Assistant
- US salary
- $52,000
- Through Remote Hero
- $21,600
- You save
- $30,400
Customer Support Manager
- US salary
- $68,000
- Through Remote Hero
- $30,000
- You save
- $38,000
Figures are yearly full-time estimates as of August 2026 and move with seniority and country. The full dataset for all 99 roles is in the salary guide.
How to screen an intake hire
Listen to them handle a bad call
Role-play an upset or confused caller on video and listen to the tone. Warmth under pressure is the whole job, and it is the one thing a resume cannot show you.
Test both languages properly
Native Spanish plus conversational English is not enough if your attorneys speak only English. Run part of the interview in each language, not just a line or two.
Name your system and your practice area
Personal injury intake and family law intake are different conversations, and Clio, Litify, Filevine or a customer relationship manager are different tools. Both belong in the brief.
Decide the hours before the hire
Most missed intake happens outside nine to five. Because Latin America shares your time zone, an evening or Saturday shift is a normal local shift there rather than an overnight one, which is why it holds.
How hiring a bilingual intake specialist works here
- 1
One 15-minute call
You describe the role, the hours you need covered and the tools. We tell you honestly whether nearshore fits it.
- 2
Vetted shortlist in 2-4 weeks
Skills, spoken English and background checked before anyone reaches you. You run the interviews.
- 3
One agreement, and they start
You sign a Master Services Agreement with us. We engage and pay the professional; they work as part of your team, month to month.
Plan for about a two-week ramp once they start, and own that part: training, context, clear expectations and access to your systems. We stay involved after the placement, so if something goes wrong on either side we mediate rather than leaving you to it.
The full breakdown is on how it works, and the pricing for each service sits on our services.
Questions we get about this role
- How much does a bilingual intake specialist cost?
- We place them at $1,500 to $2,000 a month full time, depending on experience and how much the role has to own. A comparable US hire runs roughly $47,500 a year before employer taxes.
- Can they cover evenings and weekends?
- Yes, and this is the main reason firms hire nearshore for intake. Because the region shares United States business hours, your evening shift is an evening shift where they live, which is far easier to staff and keep than an overnight shift on the other side of the world.
- Will they work inside our case management system?
- They work in whatever you use. Name the system in the brief, whether that is Clio, Litify, Filevine or a customer relationship manager, and we screen for hands-on experience rather than a line on a resume.
- Is an intake specialist allowed to give legal advice?
- No, and a good one is clear about that line on every call. They capture facts, qualify the matter against your criteria and book the consultation. Anything that amounts to advice stays with your licensed staff.
Related pages
Other roles we place, and the pages behind the numbers on this one.
- PricingMonthly ranges for every role we place, and what moves a number inside its band.
- All staffing servicesRecruitment process outsourcing, direct hire and resume sourcing, with what each costs.
- Savings calculatorPrice this role against a US hire and see the yearly difference.
- Salary guideUS pay against Latin America pay across all 99 roles we place.
- Talent by industryThe roles we fill most in tech, healthcare, real estate and finance.
- Contractor or employeeWhich model the law points to once you pick someone.
- What a virtual assistant costsHourly and yearly figures by seniority, the four hiring models, and the employer costs nobody quotes.
- Client resultsWhat other companies built and what it saved them.
Ready to see candidates?
Tell us what the role needs on a free 15-minute call. If nearshore is not the right answer for it, we will say so.
Book a free call